Terms and Conditions
PLEASE READ CAREFULLY.
BY USING OUR SERVICE, YOU SIGNIFY YOUR ACCEPTANCE OF THESE TERMS OF USE.
IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF USE BELOW, PLEASE DO NOT USE OUR SERVICE. ELITE CITY TRANSPORTATION AND CAR SERVICE RESERVES THE RIGHT, AT ANY TIME, TO MODIFY, ALTER OR UPDATE THESE TERMS OF USE. YOU AGREE TO BE BOUND BY SUCH MODIFICATIONS, ALTERATIONS, OR UPDATES.
Reservations
We recommend that our clients reserve a car ahead of time (at no additional charge) to be guaranteed a vehicle at the time of pick up. We can provide you with a vehicle at short notice by phone or online upon availability. Once the reservation is booked and processed by one of our representatives, there will be NO Refund processed at all. If a customer wishes to cancel after that point, they must do so 24 hours prior to the scheduled pickup, and ONLY a credit towards a future reservation will be offered.
Upon the driver’s arrival, the customer MUST provide the driver with a Valid Government Issued Identification Card and/or Original Payment Method used to create the reservation to prevent fraud.
No-Shows
If you do not see your driver at a certain pickup point, do not leave before calling the dispatch office at +1 (929) 634-4585. We will direct you to your chauffeur. If you leave without calling, you will be billed for the full price of the ride (or a no-show fee). If we do not hear from you, the driver will wait up to 30 minutes at regular pickups and up to 60 minutes at airport pickups after the scheduled pickup time. We will then try to reach you by calling you on your cell phone, all depending on the nature of the pickup. If we do not get a response, we will release the car. You will be billed for a No Show, which will be the Full Price of the ride (or a no show fee) plus any waiting time charges. To authorize the driver to wait, please call the office to authorize his wait. If we do not hear from you after the time frame, we will contact you again; if no contact is made, you will get billed for the ride plus the waiting time. Therefore A “No Show” fee is equal to the trip cost, plus the applicable wait time fee will be charged when the passenger fails to arrive at the designated location. If you cannot locate your Driver, Please call +1 (929) 634-4585 to avoid a “No Show” Fee.
Diverted And Canceled Flights
Elite City Transportation Service will monitor the flight until the vehicle is dispatched. If the flight is delayed after that point, there may be additional wait charges. If the flight is diverted, there will be a “No-Show” fee or additional wait time if you authorize us to wait for the flight to arrive at the new time.
Damages Resulting From Your Act
Elite City Transportation Service, Inc will charge you the cost of cleaning the vehicle due to you or your authorized party Getting Sick in or Damaging the Vehicle. You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition.
If the vehicle is put out of commission due to damages resulting from your party, you will be responsible for compensating Elite City Transportation Service for lost revenue until the vehicle is returned to service.
Alcohol Consumption
By law, alcohol consumption is permitted ONLY in vehicles with a divider. (Limousines)
Alcohol is PROHIBITED in standard vehicles without a divider/partition between the passengers and the driver.
Food and Drinks:
There are NO open container foods allowed in all Elite City Transportation Vehicles and Only Bottled Drinks are allowed.
Credit Card Transactions
We take an authorization for the full amount on the card to guarantee funds availability 48-72 hours prior to the scheduled ride, it may show as a “Pending” or “posted” if you check your credit card account statement online. The authorization amount may be higher than the expected charges in the event you decide to make additional stops or change your destination. We will then finalize the charges on your card after the trip has been completed. All receipts are sent by email.
We have a secure 128-bit SSL encrypted payment.
By submitting payment details you consent to the detection and storage of your IP address to help guard against credit card fraud.
Disputes
Corporate clients with established corporate accounts, all charges of the invoice will be considered correct and due upon receipt unless we receive an objection within 10 days from the invoice date. Copies of the vouchers under dispute should be emailed to us at info@elitecitytransport.com and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non-refundable.
Individual accounts and personal profiles, all charges applied to the customer’s credit card will be considered correct unless we receive an objection within 15 days from the charge date. All disputes initiated after the allowed time frame period will be considered final and non-refundable.
Collection Fees
You agree to pay all legal counseling fees, litigation fees, legal fees, costs, accounting fees, expenses, and disbursements for all actions taken prior to, during, and subsequent to the initiation of legal proceedings to collect payments due in cases of non-payment.
Rates Changes
Elite City Transportation Service can change the rates and any of the services, charges, costs, fees, and expenses at any time without prior notice.
Pricing Errors and Glitches
While we make every effort to provide you with the most accurate, up-to-date pricing, occasionally, one or more items on our website may be incorrectly priced. Elite City Transportation Service shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.
Itemized Invoices
Corporate clients with established corporate accounts, Itemized invoices will be sent regularly as “Due upon receipt” at the end of each month.
Individual accounts and personal profiles, Itemized invoices are sent only when requested.
Payment Due Date
Corporate clients with established corporate accounts, All payments should be received no later than 15 days from the invoice date unless otherwise agreed on in the contract. Payments not received within the time frame allowed shall occur interest charges added of 30% yearly or 2.5% monthly.
Individual accounts and personal profiles, All payments should be received before executing the ride.
Point To Point Fare
Point-to-Point Service is calculated based on mileage and zones. This service is not for a set period of time, just the time needed to travel from point A to point B. if you need a vehicle for “X” hour(s) please reserve the hourly service.
Hourly Rates
Packages of Vehicles rented hourly. (Restrictions Apply)
Hourly services provided have a 2 hour minimum.
Hourly charge is calculated based on the time the vehicle is scheduled to pick up in the designated area to when the vehicle drops off in the designated area.
Waiting Time
Elite City Transportation Service provides 30 minutes for domestic and 60 minutes for international flights based on the reported flight arrival time for airport pickups only.
A 15 minute grace period is granted for all other pickups. After the grace period ends the charges will accrue from the original pick up time. Waiting time will be charged at 1-minute increments (at the rates listed below) after the grace period, wait time and additional charges are subject to taxes, tip, and surcharge.
Elite City Transportation Service monitors all domestic and international flights 45 minutes before the driver is dispatched, billing starts after grace period allowed from the official time the flight touches down. We are unable to monitor private flights. If you are flying on a private flight please notify us if there are any delays of changes to your itinerary.
Wait time rates:
- Sedan: $1.10/minute
- SUVs: $1.50/minute
- Sprinter Vans: $2.50/minut
Stops
Price per stop is $25. Courtesy stops, such as briefly leaving the vehicle to use the restroom, do not incur extra charges. However, if longer stops or multiple stops are made you will be billed stop charges. Picking up additional passengers will also incur stop charges.
Tolls
All tolls are based on a round trip to and from the designated destination and are added onto the reservation after it has been created.
Meet & Greet
Meet and Greet Airport Service is offered at an additional charge of $25. The driver will be instructed to meet the passenger by the baggage claim or the exit of customs with a sign that has his or her last name on it, the driver will then escort the passenger to the vehicle (Assisting with the luggage).
Luggage
Elite City Transportation Service is not responsible for damage to luggage or the contents in the luggage.
Parking
All parking fees and other airport regulatory fees are additional (usually $10.00-$15.00 depending on time). We do not charge them, these fees go directly to the airport parking lots.
Gratuity
A Tip (gratuity) is added to every trip, there is no need to tip anything additional to the drivers unless you would like to.
Baby Seats
Elite City Transportation Service provides one for an additional cost of $15 per seat (please mention that you will need a baby seat when you place your reservation).
Service Error
In the event of a vehicle breakdown or service Error, Elite City Transportation Service will make every attempt to provide a replacement vehicle that is equivalent to the original reservation. Elite City Transportation Service cannot be held liable for missed reservations/appointments due to a service error.
CANCELLATION POLICY
To avoid a late cancellation or “no show” fee, the reservation must be cancelled in accordance with the cancellation policy noted in your email confirmation. You must notify us of cancellation via email or phone. We are not liable for undelivered or blocked emails or faxes, trip considered canceled after the client receives cancellation email, please verify your cancellation over the phone if no cancellation confirmation is received by you. Full charge will be applied to your account in case of late cancellation or “no show”. Unless stated otherwise in your email confirmation, cancellations made less than the following minimum time prior to the service date will be subject to full reservation price: for weekend Limousines, Sedans, SUV’s, VAN’s and all type of Buses – 7 days, for Holidays, Special Occasions, Weddings and Events – 10 days for all services. All other days and for Airport Transfers – 48 hour. Airport transfers changes must be completed over the phone at least 4 hours in advance. Please note all reservations made less than 48 hours prior service date is non-cancelable. If you experience difficulty locating the chauffeur, please call the Customer Service telephone number listed on the email confirmation. Failure to call and leaving the pick-up location without notifying will result in a “no-show” charge equal to full amount.